01
Smart greeting + screening
A custom greeting identifies practice area and urgency, and screens for basic conflicts before routing — so attorneys aren’t fielding calls that were never going to convert.
Law firms miss roughly 36% of inbound calls, and 67% of legal clients hire the first attorney who actually answers. Our AI receptionist answers every call within about 1.5 seconds, screens for conflicts and case type, and books consultations straight into your calendar — for less than the cost of a part-time intake hire. Every missed call is a lead your competitor picks up first.
Law firms miss an estimated 36% of inbound calls — roughly one in three callers gets voicemail instead of an answer. That matters more in legal than almost any other service business: 67% of legal clients hire whichever firm answers first, and a prospective client with an urgent matter is not waiting for a callback.
The cost per miss ranges $500–$1,500 in lost consultation value, depending on practice area, and most firms have no idea how many calls they’re actually losing because voicemail doesn’t show up in a report. On top of that, intake staff spend an estimated 15–20 hours a week on phone screening that isn’t client-facing work — time that could go toward cases already on the books.
Voicemail does not close that gap. Someone who just got in an accident, or was just arrested, calls the next name on the list within minutes.
Run a solo practice rather than a firm? The same build scales down — see AI receptionist for solo professionals.
A custom greeting identifies practice area and urgency, and screens for basic conflicts before routing — so attorneys aren’t fielding calls that were never going to convert.
Real-time slot lookup in your practice management system — Clio, MyCase, PracticePanther or your existing tool — books, reschedules and confirms without a human touching the calendar.
Asks the right intake questions per practice area, so attorneys get a usable case summary instead of a blank voicemail to return.
An after-hours arrest, accident, or time-sensitive filing gets escalated to your cell within 30 seconds — the agent stays on the line with the caller while that happens.
Every booked consultation gets an automatic confirmation and intake-form link, so the file is already started before the client walks in.
Every partner gets a five-minute morning summary: what was booked, what was lost, and what’s coming — usually the best intake data a firm has ever had.
30-min call to map your current intake: missed-call rate, practice management system, after-hours arrangement, and your top case-type scenarios.
We write your greeting, screening logic and intake questions per practice area, then tune the voice until it sounds like your best intake coordinator.
Connected to your practice management system and phone line. You and your team place real test calls until the edge cases behave.
Starts on after-hours and overflow first, then expands as you get comfortable. We review transcripts weekly for the first month and tighten the flows.
At $500–$1,500 in lost value per missed consultation, most plans pay for themselves the first month. Every plan includes setup, integration and ongoing tuning — there is no separate onboarding fee.
Not sure which tier fits? Compare AI receptionist options to sanity-check these numbers against building it yourself.
Local specifics — average consultation value, market competition, bar advertising norms — differ by metro. Pick your city for market-specific numbers:
Most AI receptionists are general-purpose products with a legal landing page. The difference shows up on the third question of a real intake call, when a caller starts describing their matter and the agent has no idea which details are the ones that decide whether this is a case you want.
Legal intake has requirements almost no other industry has, and they are the things we configure first.
Practice-area routing. A personal injury enquiry, a family law enquiry and a collections call are three different conversations with three different qualifying questions. A single generic script handles all three badly.
Conflict-check awareness. The agent captures opposing party names as a standard field, so a potential conflict is visible before anyone books consultation time against it. It does not run the check — that stays with your team — but it stops the information being lost on the call.
Careful language about advice. The agent is explicitly constrained from characterising a matter, estimating case value, or saying anything that could read as legal advice. Callers are told they are speaking to an intake assistant.
Statute-sensitive urgency. Some enquiries are time-critical in a way the caller may not realise. Where a matter type has a deadline dimension, the agent is set to escalate rather than schedule three weeks out.
Confidentiality by default. Recording, retention and who can access transcripts are decided before go-live, not after a caller has already described their matter.
For firms in markets where a meaningful share of callers are more comfortable in another language, this is one of the clearest returns available. A caller who reaches an English-only line and hangs up is not a lost call in your log — they were never a call at all. The agent handles the intake in the caller’s language and hands your team a summary in English, which is usually the practical requirement rather than a fully bilingual firm.
Reasonable. We keep an independent comparison at the best AI receptionists for law firms, and a separate one covering bilingual and multilingual AI receptionists. If you would rather have the intake logic, the practice-area routing and the first months of tuning done for you, that is the engagement on this page.
It is a voice agent that answers your firm’s line 24/7, runs a structured intake on new-matter calls, captures the information a conflict check needs, routes existing clients and opposing parties appropriately, and books consultations into the right attorney’s calendar. It is built around legal intake rather than general reception, which is what separates a usable intake record from a phone message.
Yes. A new caller creates a lead or matter record with the intake fields mapped, so your intake coordinator opens a populated record rather than re-typing from an email. We also support MyCase, Filevine and other major practice management platforms. Ask any vendor to show you a record created by a real call rather than a logo on an integrations page.
No system can run a real conflict check for you, because that requires access to your matter database and legal judgment. What it does is capture everything the check needs on the first call: the caller’s full legal name, the opposing party, and any other individuals or businesses involved. That removes the second call most firms currently have to make before they can even open a file.
We handle this explicitly rather than with a badge. Call audio and transcripts are encrypted in transit and at rest, retention periods are set by you rather than left indefinite, call data is not used to train models, and access is logged. Ask any provider you are evaluating for all four of those in writing before you put client calls through it.
Flat monthly pricing scaled to call volume and number of attorneys, with no per-call charges and no premium for nights or weekends. Judge it against your cost per acquired matter rather than the fee: for a firm where an average matter is worth four figures or more, a single additional signed client a month makes the comparison straightforward.
Yes, including nights, weekends and holidays at no additional cost, and it holds unlimited simultaneous calls so nobody reaches a busy signal. For most firms the after-hours window is where the recoverable value is, because a potential client who reaches voicemail at 7pm usually calls the next firm on the list rather than leaving a message.
Still deciding? Talk to us about your call volume →